Emotional Intelligence/Quotient is “the capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Emotional intelligence describes abilities distinct from, but complementary to, academic intelligence.” ~ Daniel Goleman (1998)
Here are four fundamental capabilities of emotional intelligence :
- Self Awareness – Emotional self awareness is the ability to read and understand your emotions as well as recognise their impact on work performance, relationships and the likes. Accurate self assessment is a realistic evaluation of your strengths and limitations. Self confidence is a strong and positive sense of self worth.
- Self Management – Self control is the ability to keep disruptive emotions and impulses under control. Trustworthiness is a consistent display of honesty and integrity. Conscientiousness is the ability to manage yourself and your responsibilities. Adaptability is the skill to adjust to changing situations and overcoming obstacles. Achievement orientation is the drive to meet and internal standard of excellence.
- Social Awareness – Empathy is the skill at sensing other people’s emotions, understanding their perspective and taking an active interest in their concerns. Organisational awareness is the ability to read the currents of organisational life, build decision networks and navigate politics. Service orientation is the ability to recognise and meet customers needs.
- Social Skills – Visionary leadership is the ability to take charge and inspire with a compelling vision. Influence is the ability to wield a range of persuasive tactics. Developing others is the propensity to bolster the abilities of others through feedback and guidance. Communication is the skill at listening and at sending clear, convincing and well tuned messages. Change catalyst is the proficiency in initiating new ideas and leading people in a new direction. Conflict management is the ability to de-escalate disagreements and orchestrate resolutions. Building bonds is the proficiency at cultivating and maintaining a web of relationships. Teamwork and collaborations is the competence at promoting cooperation and building teams.
Emotional intelligence is an emerging construct for applied research and possible interventions, both in scholastic, academic and educational contexts, organisational contexts, as well as at an individual level in terms of people’s well-being and life satisfaction.