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Emotional Intelligence

Emotional Intelligence/Quotient is “the capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Emotional intelligence describes abilities distinct from, but complementary to, academic intelligence.” ~ Daniel Goleman (1998)

Here are four fundamental capabilities of emotional intelligence :

  • Self Awareness – Emotional self awareness is the ability to read and understand your emotions as well as recognise their impact on work performance, relationships and the likes. Accurate self assessment is a realistic evaluation of your strengths and limitations. Self confidence is a strong and positive sense of self worth.
  • Self Management – Self control is the ability to keep disruptive emotions and impulses under control. Trustworthiness is a consistent display of honesty and integrity. Conscientiousness is the ability to manage yourself and your responsibilities. Adaptability is the skill to adjust to changing situations and overcoming obstacles. Achievement orientation is the drive to meet and internal standard of excellence.
  • Social Awareness – Empathy is the skill at sensing other people’s emotions, understanding their perspective and taking an active interest in their concerns. Organisational awareness is the ability to read the currents of organisational life, build decision networks and navigate politics. Service orientation is the ability to recognise and meet customers needs.
  • Social Skills – Visionary leadership is the ability to take charge and inspire with a compelling vision. Influence is the ability to wield a range of persuasive tactics. Developing others is the propensity to bolster the abilities of others through feedback and guidance. Communication is the skill at listening and at sending clear, convincing and well tuned messages. Change catalyst is the proficiency in initiating new ideas and leading people in a new direction. Conflict management is the ability to de-escalate disagreements and orchestrate resolutions. Building bonds is the proficiency at cultivating and maintaining a web of relationships. Teamwork and collaborations is the competence at promoting cooperation and building teams.

Emotional intelligence is an emerging construct for applied research and possible interventions, both in scholastic, academic and educational contexts, organisational contexts, as well as at an individual level in terms of people’s well-being and life satisfaction.

40 replies »

    • I am glad you liked it. As more and more people accept that emotional intelligence is just as important to professional success as technical ability, organizations are increasingly using it when they hire and promote. For example, one large cosmetics company recently revised their hiring process for salespeople to choose candidates based on their emotional intelligence. The result? People hired with the new system have sold, on average, $91,000 more than salespeople selected under the old system. There has also been significantly lower staff turnover among the group chosen for their emotional intelligence.

      Liked by 1 person

      • I agree. EQ is something that’s always overlooked by companies as well as common people just coz for them it’s not important. Even for the HR or the managers alike , they are not concerned. But, what happens when it’s take into consideration and addressed; well, the results are amazing. I believe there are organization in Europe and alike where they encourage EQ and address it.

        Liked by 1 person

      • Yes it’s very important in organisations. People with high emotional intelligence are usually successful in most things they do. Why? Because they’re the ones that others want on their team. When people with high emotional intelligence send an email, it gets answered. When they need help, they get it. Because they make others feel good, they go through life much more easily than people who are easily angered or upset.


  1. I like this post. We are in a phase in society where we seem to only want to lash out and be mean. We don’t care about other people’s feelings. We are not aware of our own pain therefore we can only inflict pain on others because of the way we feel

    Liked by 1 person

    • Ah yes Maxwell. We all have different personalities, different wants and needs, and different ways of showing our emotions. Navigating through this all takes tact and cleverness – especially if we hope to succeed in life. This is where emotional intelligence becomes important.

      Liked by 1 person

    • I am glad you liked it. I believe EI is am important part of being a better person in life. Individuals with a high EI also tend to be more self-driven and not motivated by money or titles. Their intrinsic motivation is what drives them to get things done, learn new ways to grow and strive always to improve. Self-motivated learners are naturally curious and frequently ask questions. As they search for answers, they pick-up new skills and knowledge that can be applied to their lives.

      Liked by 1 person

    • I like the simplicity of the concept. EI empowers positivity while stopping negativity right in its tracks. Consequently, this encourages you to learn from failure and tackle problems head-on by looking for solutions. Positivity also sparks creativity and encourages open-mindedness. It also helps you focus. When you’re in a better mood you aren’t dwelling on all the negatives. You’re more present and occupied with the current task at hand.


  2. The power of emotions is in the knowing the self. Learn to understand the triggers that set of certain emotions as well using it in the right way. Being Emphatic is something that is a difficult subject now days but it is going back in the right direction. Feeling, knowing, acting.

    I praise posts like these, because it will benefit lots of people.


    Liked by 1 person

  3. I remember in high-school that on the inside I was total mess. Totally lacking a sense of myself. Easily influenced, too sensitive, offended by everything, insecure… As my self-awareness was growing, I became much more confident in my own skin. Now for sure I can say that emotional intelligence is foundation for everything. I cannot dedicate myself to study mathematics if I dont know who I am on the inside.

    great post. like your style of writing. I am wondering what do you think about male and female emotional intelligence? How are men processing emotions and how are women processing them? What is the difference in your opinion?

    Liked by 1 person

    • It’s very important Gary. As kids we are taught about self-awareness, self-regulation, self-motivation, social awareness and social skills. These are the competencies that make up Emotional Intelligence (EI). EI is a topic that has just recently begun to develop in the healthcare field. As it has developed, leaders have started to see the importance of having a strong EI. Being able to properly use EI will allow for a competent leader to become a strong leader.


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