Dealing With Difficult People

Some people are just plain hard to get along with. But you don’t have to let them get under your skin .Unfortunately, difficult people — be they co-workers, bosses, or customers face us constantly. The way we handle them can affect our job, our advancement, and even our health.

Here are some tips to help you deal with difficult people :

  • Build relationships continually – If working with a de-motivated employee over a period of time or a tricky customer effective relationships are vital.
  • Show you are interested – By showing you are interested in a difficult person you are much more likely to have a constructive and positive outcome.
  • Tolerate little – It just is not worth being too accepting of poor behaviours in employees, over time it will drag your own performance down.
  • Seek information through questions – Ask for information, to show that you have been listening to what they say and to maintain the conversation, thus building rapport.
  • Listen well – Always the best solution. By listening you create a great relationship and get the facts you need to resolve the issues that difficult people bring.
  • Remove bullying behaviours – Whether by tackling them and changing people, or by literally disciplining them our of the person. Definitely toxic.
  • Show self control – You need to be restrained, in control and calm enough to carefully respond and not react. The way you behave will impact on the response you get.
  • Follow through with promises – You will only even maximise a relationship if you can be trusted to do what you say you will and maybe even more, by over delivering and delighting.

Reference :

9 Comments Add yours

  1. KENDI KARIMI says:

    It’s usually so difficult to show self control but it’s also the most important thing you can do. Reactivity goes a long way in changing perception. Hope this advice goes for family members as well…

    Liked by 2 people

    1. GS says:

      I can relate to that. Stay calm. When a situation is emotionally charged, it’s easy to get caught up in the heat of the moment. Monitor your breathing. Try to take some slow, deep breaths. Reflect respect and dignity toward the other person. No matter how a person is treating you, showing contempt will not help productively resolve the situation. Easier said than done I know, but we got to start somewhere.

      Liked by 1 person

  2. tanaka_tkzy says:

    This is relatable.

    Liked by 1 person

    1. GS says:

      We’ve all been there—trying valiantly to reason with an incredibly difficult person. The situation proves frustrating, maddening, and sometimes even frightening. The truth is, you can’t reason with an unreasonable person. However, there are proven techniques to better manage such dicey situations. I learned the ropes of what’s technically called “verbal de-escalation” from many years working in hospitals. Every year, we’d go through training on how to defuse difficult situations in which a patient, family member, or even another employee was extremely angry and seemingly out of control.

      Liked by 1 person

      1. tanaka_tkzy says:

        Indeed there is need for skills.

        Liked by 1 person

      2. GS says:

        Yes. Glad you agree.


      3. tanaka_tkzy says:


        Liked by 1 person

  3. Kathy B says:

    I try to be positive and not take things personally. I am working on not being a difficult person, let things go. Relax

    Liked by 1 person

    1. GS says:

      You have power in this life if you are the courage of let go. Not just people, but circumstances, thoughts, happiness, sorrow. We need to understand that everything is transitory. Everything comes and goes.


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.