Some people are just plain hard to get along with. But you don’t have to let them get under your skin .Unfortunately, difficult people — be they co-workers, bosses, or customers face us constantly. The way we handle them can affect our job, our advancement, and even our health.
Here are some tips to help you deal with difficult people :
- Build relationships continually – If working with a de-motivated employee over a period of time or a tricky customer effective relationships are vital.
- Show you are interested – By showing you are interested in a difficult person you are much more likely to have a constructive and positive outcome.
- Tolerate little – It just is not worth being too accepting of poor behaviours in employees, over time it will drag your own performance down.
- Seek information through questions – Ask for information, to show that you have been listening to what they say and to maintain the conversation, thus building rapport.
- Listen well – Always the best solution. By listening you create a great relationship and get the facts you need to resolve the issues that difficult people bring.
- Remove bullying behaviours – Whether by tackling them and changing people, or by literally disciplining them our of the person. Definitely toxic.
- Show self control – You need to be restrained, in control and calm enough to carefully respond and not react. The way you behave will impact on the response you get.
- Follow through with promises – You will only even maximise a relationship if you can be trusted to do what you say you will and maybe even more, by over delivering and delighting.